Recently, many financial firms in Wall Street, New York, have been forced to pay up to $2 billion in penalties for failing to abide by WhatsApp recordkeeping guidelines. Banking institutions must monitor internal communications and record them for legal purposes. The emergence of instant messaging apps and the need for remote work amid the pandemic made it hard for organizations to keep track of many internal communications, which led to imposed penalties.
Keeping a record of your messages is essential. Not only does this help to prove customer service response times, but it can also be used to prove compliance with various industry regulations. Archives are a necessary part of any business’s data management strategy. They can help to reduce employee stress and increase productivity. Archives can also serve as a historical reference for your company.
Archiving compliance for text messages can be a complicated process. There are many ways to accomplish this task. Some archiving solutions are cloud-based, which gives you more agility and control. They also offer greater security and efficiency. If you want to comply with regulatory requirements, you will need to ensure that your archive is tamper-proof and can be accessed anytime you need it.
Another essential benefit of archiving is that it can provide you with an audit trail. This feature ensures that you can prove the authenticity of your chain of custody. This can help to avoid mistakes and save time.
The importance of keeping an archive can be summed up by the following rule of thumb: Every business deals with a large volume of data. While this is a good thing, it can also be a burden. Archiving solutions can help to de-duplicate and preserve your messages, which can help to keep your organization on the right track.
If you are looking for a trusted company that can help you in capturing text messages, then LeapXpert is for you. We are providing our partners with a sophisticated and highly secured platform that helped transform their internal communication systems. Click here to connect with us today!