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Top Pitfalls of Mobile Archiving 

Many companies today heavily rely on mobile phones to contact clients. With the high use of mobile phones instead of office wired telephones, law sectors now require the retention and monitoring of business-related communications. 

This is where mobile archiving solutions enter the picture. Firms need to monitor SMS, MMS, chats, and voice call that employees make when at work. But complexities in looking for an effective archiving solution always start with the type of device in use: Android or iOS?

To shed light on which suits the devices that the majority in the company use, here are the options:


Over-The-Top Applications


OTT applications are like a “phone within a phone” archiving solution. It is an app that automatically records the messages that are sent using the app. Personal messages sent using other messaging apps are safe and remain private. OTT applications also support both Android and iOS devices.


Mobile Archiving Agent


Another mobile application that does the job of archiving messages is the Mobile Archiving Agent. It does the work of an OTT application, but it is not a messaging app. It primarily works as surveillance that captures all messages sent through the phone—and it does not work on iOS devices.


In-Network Capture


An archiving device that works on Android, iOS, and even legacy devices is the In-Network Capture. This message monitoring solution only needs to be connected to the mobile users’ network, and the message recording happens.

 

To know the pros and cons of these mobile archiving solutions, check out this infographic from TeleMessage.

 

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