With the advent of mobile devices, various messaging applications, and easier access to the internet, people are given more efficient ways to communicate with others. Even the public sector is not an exemption when it comes to utilizing such apps, especially if they make work communication easier.
However, this accessibility could also mean that sensitive information might be sent over these mobile apps and constitute legal problems. Since mobile communication apps and network carriers are not mandated to keep a record of messaging content, federal agencies are continuously looking for ways to conduct efficient public records archiving for compliance with laws.
Text messages, voice calls, WhatsApp, and other mobile communications concerning the government and their official business must be retained should anyone request access to these public records.
Citizens have the right to access government information as part of the Freedom of Information Act (FOIA). With the lapses brought by the vagueness of existing public records archiving laws, federal governments are adapting local measures for better management of new communication platforms.
States are keeping up with the changing technological milieu and are leveraging innovative products like the TeleMessage Mobile Archiver Solution to record SMS messages, record voice calls, and other mobile content, including WhatsApp chats.
Having a public records archiving solution can contribute to a more efficient response to mobile communications records requests.
With the varying state laws, several misconceptions may arise that hinder the public records request-response process. Below is an infographic debunking the most common myths associated with public records archiving.